Q1: What is the lead time for samples and mass production?A1: Samples typically take 5-7 days, while mass production requires 15-30 days depending on order volume.
Q2: Are you a manufacturer or a trading entity?A2: We are a professional manufacturer with a facility spanning 6,000 square meters and multiple mechanized production lines.
Q3: Do you maintain stock for immediate shipping?A3: Yes, we have select models in stock that are ready for immediate dispatch.
Q4: Do you support OEM and ODM customization?A4: Yes, we provide full OEM and ODM services to meet specific client requirements.
Q5: Is there a policy for sample fees?A5: Samples are charged initially; however, the sample fee can be fully refunded upon your first mass production order.
Q6: What is the quality guarantee for your products?A6: We provide a 1-year warranty for our wheelchairs. In case of quality issues, we offer free replacement parts and technical after-sales guidance.